Support Rain City Games, Vancouver and New Westminster's friendly local game store.
Shipping prices are subject to change due to currently fluctuating rates in global freight and shipping costs, ongoing effects of COVID-19, and lumber shortages for packing materials. We try our best to keep these as low as possible for our backers.
Anyone within Canada, USA, EU, UK and Australia will benefit from custom friendly shipping meaning you will not have to pay additional customs fees. We cannot guarantee customs-friendly shipping outside of these areas. There may be additional duties and/or fees charged by your country's governmental agencies and/or shipping partners. We can neither cancel a shipped pledge nor will we pay those additional fees. In the event that a package is returned or destroyed due to non-payment of such fees, your pledge will be considered fulfilled.
We cannot ship to: North Korea, Russia, Central and South America, Africa, or the Middle East.
If you have questions, please message us directly to inquire about shipping to your region.
Applicable taxes, including VAT and other regional sales taxes associated with a backer’s region, are added to each pledge. Please note VAT and sales taxes also apply to shipping rates.
Steam Up will only be offered in English for this Kickstarter campaign.
If you are interested in licensing, please contact us at email@example.com, so that we can help bring Steam Up to your area!
We couldn’t have created this game without the tremendous support from our family and friends. We also want to thank the hundreds of playtesters who have all contributed in some way to the game’s development - especially Vancouver Playtest Group, Board Game Design Lab, Meeps and Peeps, and the judges from different competitions we participated in.
VIDEO REVIEWS/PREVIEWS IN DIFFERENT LANGUAGES
Cantonese: ??? BG Port HK
Mandarin: ???? BG Rookie
Deutsch (German): Board Game Burger
Français (French): Nixx
??? (Japanese): The Game Gallery
??? (Korean): ??'s BoardGames
Ti?ng Vi?t (Vietnamese): Donut & Dragons
PROTOTYPE UNBOXING: Components and artwork are not final.
NEWS & MEDIA
By pledging to this project, you acknowledge that the final look, materials and content of the rewards (and the project) are subject to change and may differ from what is presented on this Kickstarter campaign.
You are responsible for confirming your pledge, address and other information required to ship your product to you in a timely manner. If you do not log in and confirm your pledge within 8 weeks of our notification via email, you agree that we have fulfilled our obligations to you in full for payment or donations received. However, we may, at our discretion, refund or ship your pledge if you contact us and confirm your pledge after the 8 week window has elapsed.
If your order is lost or returned due to unforeseen circumstances, we will attempt to reship your game one time, free of charge. If you provided incorrect shipping information, you will be responsible for the reshipment fee.
By pledging to this project, you acknowledge that the game components including the squishes and Steamers are inedible.
Any refund request received within 10 days from the end of this Kickstarter campaign will be refunded in full. This Kickstarter is being funded in CAD, so ‘in full’ refers to a full refund of the CAD value received. We are not responsible for changes in the rate of foreign exchange.
After 10 days have passed from the end of this Kickstarter campaign, we will only be able to refund 85% of the amount paid. This is due to Kickstarter, Pledge Manager, and other fees we incur and cannot reclaim.
Once we have started packing your pledge for shipment, we will no longer be able to provide refunds.
Post-delivery, if there is anything wrong with your item, we appreciate the opportunity to replace or exchange it. If a refund is preferred, you'll be responsible for shipping the unit back to us. Upon receipt of the returned item, we'll issue you a 85% refund. Refund requests must be made within 30 days of the date the item was marked as delivered to you.
Steam Up may be our first game but it is not the first time we are on Kickstarter. We ourselves are board game fans and have supported and learned from other games on Kickstarter. As with all new ventures, we expect there to be a huge learning curve. However, we are confident that we’ve taken the necessary steps to mitigate those concerns. If an issue does occur, we promise we'll inform you and be transparent on how we are going to resolve it. We promise to work as hard as we possibly can to deliver to you the best game experience from the first time you play it to the 100th time!
With the ongoing COVID-19 Pandemic and current world-wide freight and VAT issues, the final cost—and time—to deliver the game to each backer may change. We have worked hard to estimate a "worst case scenario," and hope that our estimates on shipping and manufacturing costs and schedules are accurate, but final costs and schedules may change due to unforeseen circumstances.
All images used in this Kickstarter are subject to change and may represent unfinished or non-final art or design. All card, component names, packaging, and rules are subject to change.
Includes one copy of Steam Up Deluxe Edition with all unlocked stretch goals.
Includes one copy of Steam Up Standard Edition with all unlocked stretch goals.
If you would also like to order one or more Deluxe Editions, please first select or upgrade your reward to the $79 level.
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